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justinmind doesn't open on macOS big sur 11.2.2

Known Konsti0114 ● ago

I'm trying to open the app from the applications and it doesn't work. It shows that it's opening and suddenly it stops without a message or an error.

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Chloe Tomlinson ●

Hello,

Can you attach your log files so then we can take a look?

You can find them by following this file path:

On Mac: [folder of the user]/justinmind/version/logs.log

On PC: (C://users/youruser/Justinmind[version]/logs.log)

There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.

Thank you kindly,

-Chloe

Konsti0114 ●

Here are my log files

Files:

Chloe Tomlinson ●

Could you check to see if you have some log files on the ‘configuration’ folder?

Here is the file path:

Windows : installation folder/app/configuration

Mac: Justinmind.app/Contents/Java/configuration

If there are log files in there, could you attach them here?

Thank you,

-Chloe

Konsti0114 ●

That's all the log files it had.

Files:

Chloe Tomlinson ●

Hello,

I am reaching out to our second-level of support for help on this issue and will get back to you once I've heard back.

Thank you kindly,

-Chloe

Chloe Tomlinson ●

Hello,

There is a crash that you experienced that will be fixed in the next update, meanwhile as a workaround to launch the application you can try to remove the preferences.xml located at:

[folder of the user]/justinmind/version/preferences/preferences.xml.

Let me know if this works!

Thank you,

-Chloe