Upvote 169
Replies (145)
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Hi,


Every named user, with both a desktop and a secondary laptop/home computer, can legally install and use Justinmind on both computers. Each license includes two activations that you will be able to use in two different computers.


http://www.justinmind.com/buy-faqs


For further inquiries about your license please contact us through our Customer Support Portal and we will be glad to help you resolve the matter.


Best,


Sonia Durán

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Hi!

Please, can you reset my activations for

...?

Thanks!

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Apologies for any confusion - the '...' in most of these comments were us manually removing the email addresses that people have listed after they comment. You'll need to comment with the email address you'd like us to reset first.

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Dear, I have the same problem, can you help me by restarting all my records? It appears that I have two computers, but it is not

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Hi. I also need a reset on my account. I have the same issue. Can you please reset it? Thanks.

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Hello,

I have reset your activations so now you should be able to use Justinmind on 2 computers.

Thank you kindly,

-Chloe

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Hi,

I also need a reset on my account. I have the same issue. Can you please reset it? Thanks.

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Hello,

I have reset your activations so now you should be able to use Justinmind on 2 computers.

Thank you kindly,

-Chloe

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Hello please reset my account, I have changed computers and can't sign in to the app on my new computer.

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Hello,

I have reset your activations so now you should be able to use Justinmind on 2 computers.

Thank you kindly,

-Chloe

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Hi,

I also need a reset on my account. I have the same issue. Can you please reset it? Thanks.

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Hi, I also need a reset on my account. I have the same issue. Can you please reset it? as I need to access my account immediately. Thanks.

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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I debated posting this only in the paywalled support area but after seeing that the last post was as recent as 5 days ago I decided otherwise.

This thread is an embarrassment to the Justinmind company. You can't make your techsupport use a community thread to perform account maintenance... especially for something that should be a user function, which it is in other products.

I am a more-than-loyal paying customer, I am a vigorous proponent of the product constantly trying to tell my Ax...-using coworkers that they waste time every day using that product. But when Jim forces me to waste time I must say so.

Jim, like all companies, has a right to make an extremely-hard-to-find token that prevents theft. But many of these lockouts, I suspect, are, like mine, from computer upgrades and replacements. I am converting to Mac. I have a Jim file that has a failure on my Mac. So I try to look at my old PC instance [I kept the machine for exactly this reason] to see the difference... and like all of you I hit the "max logins maze." (Allow 1-12 lost work hours to go through the maze.) But since I've been fighting with 1's and 0's since 1985, I've done the dance 30(?) times? I had to go back to my old Mac and log out there. I was lucky I still had that one too. Then I found out that my PC wouldn't even load the file in question (so I can't say for 100% certainty that the max logins was my exact problem).

Bottom line, Bellis's Law (1997): For every computer problem, even many hardware problems, there is a simple solution to the user interface..." In this case it's a function to kill one or all old sessions. I looked for it in preferences, help, and Usernote but couldn't find it. If you want to charge 1980's-boxed-executable prices, with annual support, and have an audience that uses it in mission-critical fashion, albeit within their narrow role, then act accordingly. And please don't give me any weasel worded, formulaic response. I'd use Microsoft's product if I wanted that. Just add it.

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Hi Jack,

Thank you very much for your feedback.

You're right that the activation system is less than ideal, and we are aware that it's frustrating for people. We have been working to try to find a system that can secure application use for paying customers while also maintaining ease of use and efficiency. It's clear that we haven't quite gotten it right yet, so I hope that you'll stick with us as we try various approaches over time.

Best,

Danielle

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If you experience this problem, comment with your email address ONLY IF the email address you're using for Justinmind is different than your Justinmind.com/community email address. Otherwise, just comment that you are getting this message and we can reset your account sign ins.

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Please reset my activations on this email.

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Hello,

Your account activations have been reset. You can use Justinmind on 2 computers now.

Thank you kindly,

-Chloe

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Please reset my activations for ...

Thanks in advance

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Done

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Hi!

Please, can you reset my activations for

...?

Thanks!

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Done

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Please reset my account.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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hola pueden restablecerme la cuenta por favor ?

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Can you reset my account sign-in? Email address:xxxxx

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Done. It should work now

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I have this issue. Can you reset my account?

My email address is ******

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hai i'm also having the same problem....my email id *****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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I am not able to sign in. It shows “too many sign ins”. Can you please reset my account?

Email : *****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Can you reset my account also?

*****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello,

Can you please reset my account?

Email : *****

Thanks

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hi Danielle,

Can you please reset my account.

******Thank you.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello,

Im a student from Heriot Watt University and I want to work on my prototype in my home, my other accounts are logged in in our university labs.

Can you reset my account?

Email: ****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Please reset my account.And implement this feature in your configuration page

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Please reset my account. I got too many sign-ins problems

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Can you reset my account?

Email is username.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello,

Please reset my activation link for email address ****

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Thank you, please also reset for my user *****

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Ok, we've reset that account as well.

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Great! Thanks for the quick response :)

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please reset my account for my email adresee as well

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We've reset your account activations.

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Hi!

Please reset my activation link for email address ****

Thanks!

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Done. Please try again.

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Please reset my account activations

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2

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Thanks!

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Hi!


Please, reset my account activations.


Thanks.

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Can you reset my account activations please?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Could you please reset my activations?

Thanks

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello.

I just format my windows recently and forgot to log out from the app.

Could you please reset my activations?

Thanks.

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Can you reset my account activations please?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi

Can you reset my account activations please?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Please reset my account activations for email address

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Could you please reset my activations?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!


Please reset my account activations for email address


Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Could you please reset my activations?

Thanks!

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We have reset your activations - but we noticed that they were just reset 2 days ago. Are you using Justinmind on more than 2 computers?

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Good day,

Could you please reset my activations?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

Hi!

Could you please reset my activations?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Please help to reset my activations.

Too many login and no idea who is using this.

Thanks.

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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Please reset my signins as well!

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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too many sign in as well. please reset my sign in

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1

We have reset your account activations, so you can use Justinmind on 2 computers now.

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I have the same problem

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello, I've got a "too many sing ins" message. Could you please reset this for me? Thanks in advance.

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We have reset your account activations, so you can use Justinmind on 2 computers now.

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Hello, I have same problem on ****. Could you please reset this for me? Thanks

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We have reset your account activations.

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Hello, I also got "too many sign ins" can you please reset this? Thankyou!

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We have reset your account activations.

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Good afternoon;

I also got "too many sign ins" so please, can you please reset it?

Thank you in advance;

j.

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We have reset your account activations.

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I also got "too many sign ins" , can you please reset it

Thanks

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We have reset your account activations.

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I also got "too many sign ins" so please, can you please reset it?

Email: *****

Thank you!

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We have reset your account activations.

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Hello.

I need to reset the account please.

Thank you!

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We have reset your account activations.

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Can you please reset my account please?


Thanks - Jai

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We have reset your account activations.

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Could you reset me as well?


Thank you.

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We have reset your account activations.

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I have the same issue, can i have a reset ?


Thank you.

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We have reset your account activations.

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Please reset my account too.

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We have reset your account activations.

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Please reset my account. I have the error below.

Can't sign in - 'too many sign ins'

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We have reset your account activations.

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Hello Danielle Schneider,

Can you please reset my account logins? At the office I was logged in two different computers. Now that I am at home due to COVID-19, I need to continue working but I forgot to logout at the office.


My email for Justinmind is ****

I would deeply appreciate any assistance you provide that allows me to continue creating mockups.


Regard,

Pranjal Rahman

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Thank you very much! Now I can continue working on Justinmind from home. :)

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Thank you very much! Now I can continue working on Justinmind from home. :)

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Can you reset my account?

Email: ****

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Can you guys please reset my account so I can access it on different devices?


email: ****

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Can you please reset my account activation so my users can use different devices.

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Hi! Can you please reset my account activation? I cannot login my account

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We have reset your account activations, so you can use Justinmind on 2 computers.

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2

We have reset your account activations to 0/2, so you can use Justinmind now.

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Thank you very much!

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Can you please reset my account activation?

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Could you reset my account? Old pc crashed and can't logout there.

Thx in advance

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Hi!

Can you please reset my account activation?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers.

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Can you please reset my account? Mac updated last week and locked my old login.

Thanks.

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Hi!

Can you please reset my account activation?

Thanks!

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asap pls, we're in a hurry unfortunately...

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We have reset your account activations, so you can use Justinmind on 2 computers.

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1

Thank you.

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Hi!

Can you please reset my account activation?

Thanks a lot!

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1

We have reset your account activations, so you can use Justinmind on 2 computers.

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Please reset my account activation as well. Thanks in advance!

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1

We have reset your account activations, so you can use Justinmind on 2 computers.

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1

Please reset my account activation as well. Thank you

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1

We have reset your account activations, so you can use Justinmind on 2 computers.

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1

Hello,

Can you reset my account activation?

Thanks!

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1

We have reset your account activations, so you can use Justinmind on 2 computers.

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1

Hello, can you please reset my account activation?

Thanks

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1

We have reset your account activations, so you can use Justinmind on 2 computers.

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1

Hi, may I ask to reset my account activation?

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We have reset your account activations, so you can use Justinmind on 2 computers.

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Hello,

can you please reset my account too. Thanks

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We have reset your account.

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Hello,

Could you please reset my account?

Also, would be nice to see the devices on the web settings so we can manually sign them out from the web GUI.

Thanks. :)

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We've reset your account activations. Thanks for the suggestion! I'll forward that along to our team.

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Hello,

Could you please reset my account?

Thanks

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We have reset your account.

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Please reset my account for ****

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We have reset your account.

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1

Please reset my account.

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We have reset your account.

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Good Day,

I also have the same issue, got a new harddrive(SSD) installed. Can you please log all pc's out so that I can sign in with my new laptop please.

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/cdae998e7a78a4f3bfa6ad6b50407f7d

Please let me know how long it will take.

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We have reset your account activations.

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Need a reset on my account for the same 2 device issue.

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We have reset your account activations to 0/2.

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Need a reset on my account for the same 2 device issue.

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Done

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I also got "Too many sign-ins".

In spite of I only sign-in two computers.

(But it happened after I upgraded the CPU of one computer.)


Please reset my account.

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We have reset your account activations.

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1

Can you please reset my account activation? I cannot login my account.

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Hi, Please reset my account

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I need a reset on my account, please. Same 2 device issue.


Please help!

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Hello,

We have reset your activations. You can use Justinmind on 2 computers now.

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Thanks. :)


Best regards.

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Thanks. :)


Best regards.

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Happy to help!

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Please reset my activations for this account admin.sistemas@ubicamovil.com

Thanks in advance

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I need a reset on my account, please. Same 2 device issue.


Please help!

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Hello,

Your activations have been reset.

Thank you,

-Chloe

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I also need a reset on my account. :( Same 2 device issue.


Help, please.

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help, please :(

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Hello,

I have reset your activations.

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I also need a reset on my account. :( Same 2 device issue.

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Hello,

Your activations were already 0/2. Try logging in now.

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I also need a reset on my account. I have the same issue. Can you please reset it? Thank you very much.

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Hello,

Your activations have been reset.

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Same issue here. Can I get a rest on this account?

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Hello,

Your account activations have been reset. You can use Justinmind on 2 computers now.

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1

Can you please reset my account.

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1

Hello,

Your account activations have been reset. You can use Justinmind on 2 computers now.

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1

I also need a reset on my account. I have the same issue. Can you please reset it? Thank you very much.

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Hello,

Your account activations have been reset. You can use Justinmind on 2 computers now.

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Thank you!!!!

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This really should be a setting inside the user's profile or something. Just a button to force the logout of all other sessions even would be helpful. I don't have access to the computer that needs signed out. Can you reset mine as well? Thanks.

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hi. Same issue here. Can I get a rest on this account?

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

Hello,

I need a reset for my account.

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2

Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

I have the same problem.


Can you reset my account, please?

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2

Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

Can you reset this account please?


Thanks <3

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Could you reset 'sales@arkenea.com' account please. I am having same problem.

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

Thank you,

-Chloe

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Could you reset 'sales@arkenea.com' account please. I am having same problem

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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please reset bayu@brachmanto.com there too many sign-in appears

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Please reset nichartley74@gmail.com there are too many users.

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Please reset productteam@jopwell.com as there are too many users!

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hello could you also reset "asiarayit@gmail.com" please, we got the same result.I cannot login in my office computer and home computer at the same time

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hello,

Thank you for reaching out. I have reset your account activations so now you should be able to use Justinmind on 0/2 computers.

Thank you,

-Chloe

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Hi,

Can You reset / unlink my computer.. i cannot login.

Thank You

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1

Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

Hi,

Can You reset / unlink my computer.. i cannot login.

Thank You

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1

Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

Hi,

Can You reset / unlink my computer.. i cannot login.

Thank You

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Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Kindly check my message also.

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Hello, can You unlink my computer i cannot login.

my mail is marcos@digitalcreative.com.ar

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Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

Cannot login in to my JUST IN MIND. It says too many sign-ins. Can you please reset this or can you please fix this?

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Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hi,

can You reset linked devices for pgarbacz@omecon.pl?

Thank You

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1

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hi,

can You reset linked devices for design@nisecorporation.com?

Thank You

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1

Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hello. Can someone please help me. I can't login in to my JUST IN MIND. It says too many sign-ins. Can you please reset this or can you please fix this? I really need to finish my prototype by Monday 21st June.


Thank you!

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hi,

can You reset linked devices for design@nisecorporation.com again?

Thank You.

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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Hi.I also seems to need a reset since I can't sign in on JIM on my computer saying to many sign-ins.

Best Regards,Henrik

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Hello,

Your activations have been reset. You can use Justinmind on 0/2 computers now.

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1

Hi I’m also cannot sign with same error

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Hello,

Thank you for reaching out. Your activations have been reset, you can use Justinmind on 0/2 computers now.

Thank you kindly,

-Chloe

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Same problem here...i am already signing..when i click Download,again redirecting signup page.Please,check this problem

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Hello,

I believe your account activations were reset. Can you give it a try and let me know if it worked?

Thank you,

-Chloe

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Hi Chloe,

Can you reset my account as well? Thanks in advance.

-Faizal

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Done

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I face similar issue. I am signed-in on cloud, and when trying to connect from my desktop app on the same computer it gives me the too many account issue. Can you assist by resetting the connection limites for my account ***** Thank you !

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Done

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I am facing same problem. Can you reset sign in's for the ' sales@arkenea.com' account ?

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Hello,

Thank you for reaching out. Your activations have been reset, you can use Justinmind on 0/2 computers now.

Thank you kindly,

-Chloe

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Hi, I have the same problem as well, Can you reset my account? Thank you!

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Hello,

Thank you for reaching out. Your activations have been reset, you can use Justinmind on 0/2 computers now.

Thank you kindly,

-Chloe

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Hi there, I'm facing the same issue. Could you please reset my account as wel? Thanks in advance!

Kind regards,

Wieneke

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Hello,

Thank you for reaching out. Your activations have been reset, you can use Justinmind on 0/2 computers now.

Thank you kindly,

-Chloe

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Hello, I changed one of my computers and I can't sign in, could you please reset my logged in devices?

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Hi!

Your activations have been reset, you can use Justinmind on 0/2 computers now.

Gtts.

Ria.

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Hello, We have reset your account activations.

Gtts.

Ria

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Hi,

Can you please reset my account.

Thank you.

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1

Hello, We have reset your account activations.

Gtts.

Ria.

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I had to reinstall the OS on my computer, as well as t he Justinmind itself. When I try to login, it shows me the "Too Manu sign-ins" error message stating that "You may only sign-in with the same user in two computers. Please sign out of one of those computers and try again".


Can you please do something on your end in order to make me "sign out"?

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Hello, We have reset your account activations.

Gtts.

Ria

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Good afternoon,

I have the same problem, can you sign me out from all devices where I "had login" because I can't start justinmind software and always says the same message. Thanks you

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Hello, We have reset your account activations.

Gtts.

Ria

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Please reset my account logins.

Thank you

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1

Hello, We have reset your account activations.

Gtts.

Ria

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1

Please reset my account logins.

Thank you

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1

Please reset my account logins.

Thank you again

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2

Hello, We have reset your account activations.

Gtts.

Ria

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Hello, please reset my logins.

Thanks!

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Hello, We have reset your account activations.

Gtts.

Ria

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Please reset my logins / account activation on two computers.

Thanks!

p.s. and pls create force logout (user led) button from all computers asap.

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Hello, We have reset your account activations.

Gtts.

Ria

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Requesting to logout from all devices

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1

Hello, We have reset your account activations.

Gtts.

Ria

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please i want to logout from all devices too.... thank you

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1

Hello, We have reset your account activations.

Regards.

Ria

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Requesting to logout from all devices

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Hello, We have reset your account activations.

Regards.

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Please logut and reset my devices

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Hello, your account activations have been reset.

Greetings.

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Hi,

I also need a reset on my account. I have the same issue. Can you please reset it? Thanks.

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Hello, your account activations have been reset.

Regards.

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Thanks.

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You're welcome! let us know if we can help you with anything else

Regards.

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Hello, can you reset for me as well

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Hello, your account activations have been reset.

Regards.

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Hello! could you reset my account please!

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Hello, your account activations have been reset.

Regards.

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Hi! could you reset my account too please? i can't enter from my computer.

Thanks!

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Hi, I need the login reset please

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1

Hello, your account activations have been reset.

Regards.

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Hi! could you reset my account too please? i can't enter from my computer.

Thanks

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Hello, your account activations have been reset.

Regards.

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Hi,

Can you please assist to reset my account activation on all my devices. I received a new computer.

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Dear.


Please check my account ales@avio-star.com.


I can't open aplication. It says that I-m already login on other devices. Please logout me from all devices.


And check if all is ok with useer ales@avio-star.com. I coudn-t login to this community with this user.


THX

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Please reset my account logins.

Thank you again

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Please reset my account. Thanks

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Hello, your account activations have been reset.

Regards.

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Hello, your account activations have been reset.

Regards.

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