Constant crashing on macOS Monterey Apple M1 Max
Justinmind 9.5.5 crashes constantly (e.g. multiple times in an hour) under macOS Monterey on a 2021 MacBook Pro with the M1 Max chip. There does not seem to a pattern: it sometimes crashes immediately on start up, other times while making edits and sometimes while working with a local simulation in the browser.
Log file attached
Files:
logs.log
hs_err_pid960.log
hs_err_pid1149.log
hs_err_pid1170.log
hs_err_pid1200.log
hs_err_pid1323.log
hs_err_pid1365.log
hs_err_pid1432.log
hs_err_pid1487.log
hs_err_pid1498.log
hs_err_pid1744.log
hs_err_pid1874.log
hs_err_pid2178.log
hs_err_pid2228.log
hs_err_pid2305.log
hs_err_pid2480.log
logs.log
logs.log.1.zip
logs.log
Hello,
Thanks for the information, we will be sending the logs to our specialist and we will get back to you.
Greetings.
Ria.
Hello,
Thanks for the information, we will be sending the logs to our specialist and we will get back to you.
Greetings.
Ria.
Hi Karl,
could you please send us your vp.
Thanks.
Ria.
Hi Karl,
could you please send us your vp.
Thanks.
Ria.
Hi Karl, Does it crash only when you use teamwork or if it also happens when you are not editing a shared prototype? Can I ask you to send the other log file (logs.log.1)?
Thanks
Greetings.
Hi Karl, Does it crash only when you use teamwork or if it also happens when you are not editing a shared prototype? Can I ask you to send the other log file (logs.log.1)?
Thanks
Greetings.
Hello Karl, we need you to send us some additional logs.
You have to go to the Applications folder. Then in Justinmind.app right click and hit "Show Package Contents". The file is inside the "Contents / Java" folders and its name has the format: "hs_err_pid [random number] .log".
Also, if you have a "[random number] .log" file in the "Contents / Java / Configuration" folder.
Thank you
Greetings.
Ria
Hello Karl, we need you to send us some additional logs.
You have to go to the Applications folder. Then in Justinmind.app right click and hit "Show Package Contents". The file is inside the "Contents / Java" folders and its name has the format: "hs_err_pid [random number] .log".
Also, if you have a "[random number] .log" file in the "Contents / Java / Configuration" folder.
Thank you
Greetings.
Ria
I have attached a zip with the hs_err_pidxxxx.log files. There was no log file in the configuration folder.
I have attached a zip with the hs_err_pidxxxx.log files. There was no log file in the configuration folder.
Thanks Karl, we will be back with you soon.
Greetings.
Thanks Karl, we will be back with you soon.
Greetings.
Hello Karl,
Could you tell me what version of macOS Monterey you have?
Thank you.
Greetings
Hello Karl,
Could you tell me what version of macOS Monterey you have?
Thank you.
Greetings
Mine is crashing as well, on a recently created project - nothing created yet, just user flows. Do you guys know what may be happening? Apple M1 Pro 16' on Monterey 12.0.1
edit: i've just uploaded a crash file the Mac generated. Also, it seems like whenever I change the focus from the app it crashes, like with an alt+tab or even just by clicking in another app in the dock. Very strange. I can't forget to save whenever i'm changing apps now. You should remember that too Karl.
Mine is crashing as well, on a recently created project - nothing created yet, just user flows. Do you guys know what may be happening? Apple M1 Pro 16' on Monterey 12.0.1
edit: i've just uploaded a crash file the Mac generated. Also, it seems like whenever I change the focus from the app it crashes, like with an alt+tab or even just by clicking in another app in the dock. Very strange. I can't forget to save whenever i'm changing apps now. You should remember that too Karl.
Thanks Matheus for the information, we will get back to you soon.
Greetings.
Thanks Matheus for the information, we will get back to you soon.
Greetings.
Hello,
Same issue on my Apple M1 Pro 16' on Monterey 12.0.1
Any update coming soon ?
Thanks
Hello,
Same issue on my Apple M1 Pro 16' on Monterey 12.0.1
Any update coming soon ?
Thanks
Hello, thank you for the information, we will get back to you soon.
Greetings.
Hello, thank you for the information, we will get back to you soon.
Greetings.
Hello, here is a link where you can download the installer for version 9.6.0 with the solution to the problem. Please try and let us know how it went.
https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg
Regards.
Hello, here is a link where you can download the installer for version 9.6.0 with the solution to the problem. Please try and let us know how it went.
https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg
Regards.
I've also used this version all day without a single crash. Thank you for staying on this and getting us a fix. Will this test version automatically update when this fix is incorporated into a release version?
I've also used this version all day without a single crash. Thank you for staying on this and getting us a fix. Will this test version automatically update when this fix is incorporated into a release version?
Hello Karl, I am glad that the problem has been solved, the fix for this problem will be implemented in the next update.
Greetings.
Hello Karl, I am glad that the problem has been solved, the fix for this problem will be implemented in the next update.
Greetings.
Hello, I got the problem too. already installing the new version v9.6, still constantly quit undexpectedly.
Hello, I got the problem too. already installing the new version v9.6, still constantly quit undexpectedly.
hello, you have Apple M1 Pro 16 'on Monterey 12.0.1, I install the version:
https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg
and it still fails, could you please send us the logs:
LOGS --------------
You can find them by following this file path:
On Mac: [folder of the user] /justinmind/version/logs.log
On PC: (C: // users / youruser / Justinmind [version] /logs.log)
There may also be a file called logs.log. 1 in that folder. If it's also listed, please attach it as well.
Thank you.
hello, you have Apple M1 Pro 16 'on Monterey 12.0.1, I install the version:
https://d2ld3he4yll0xl.cloudfront.net/tests/Justinmind-test.dmg
and it still fails, could you please send us the logs:
LOGS --------------
You can find them by following this file path:
On Mac: [folder of the user] /justinmind/version/logs.log
On PC: (C: // users / youruser / Justinmind [version] /logs.log)
There may also be a file called logs.log. 1 in that folder. If it's also listed, please attach it as well.
Thank you.
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