App crashes immediately on startup
I'm running the app on Big Sur 11.1. The app worked for two days prior to this and when I try to open it now, the Justinmind logo appears as the app is starting and then the app immediately quits . The Console report on my Mac is as follows-
Jan 8 16:51:50 Isas-MacBook-Air com.apple.xpc.launchd[1] (com.apple.mdworker.shared.0F000000-0300-0000-0000-000000000000[879]): Service exited due to SIGKILL | sent by mds[87]
I have tried deleting and uninstalling the app- three times in fact.
The same problem occurs every time. I find this rather strange as everything was working fine just yesterday. I've only had this app for less than a week, so I'm pretty sure this isn't due to the free trial expiring.
I am currently working on an app prototype with a few collaborators.
Any help would be appreciated. I cannot seem to find anyone with the same issue.
Thanks!
Hello,
Thank you for reaching out. Could you attach your log files so then we may take a look?
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thank you kindly,
-Chloe
Hello,
Thank you for reaching out. Could you attach your log files so then we may take a look?
You can find them by following this file path:
On Mac: [folder of the user]/justinmind/version/logs.log
On PC: (C://users/youruser/Justinmind[version]/logs.log)
There may also be a file called logs.log.1 in that folder. If it's also listed, please attach it as well.
Thank you kindly,
-Chloe
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