Upvote 3

I just downloaded Justmind 9.1.6 on my windows Laptop, and tried to run it but it won't open..

Solved Christianjamel17 ● ago

here's my log

Files:

Replies (2)

Chloe Tomlinson ●

Hello,

Thank you for reaching out and attaching your log files, could you attach your preferences and layout files?

You can find them here on PC: (C://users/youruser/Justinmind[version]/)

Please let me know if you have any questions.

Thank you,

-Chloe

Christianjamel17 ●

all I see is the metrics and log files. There are no preferences and layout files.

Nicodemusmasai333 ●

Open with Google

Chloe Tomlinson ●

Hello,

The issue you were experiencing has been fixed in today's update.

Please let me know if you have any other questions.

Thank you,

-Chloe

Christianjamel17 ●

then I will download again the installer?

Chloe Tomlinson ●

Hello,

If you have time, could you please follow these steps to see if this helps:

- Uninstall version 9

- Go to your user's folder, open the Justinmind folder there and delete any folder that has 9.0 or any version starting with 9

- Install and launch again

Please let me know if this works.

Christianjamel17 ●

all I see is the metrics and log files. There are no preferences and layout files.