Upvote 3

Justinmind proxy server issue

Solved Victor Conesa ● ago

I am new to justinmind prototyping software. I have been facing issue when is click view on device pop up->" Cannot establish connection to JustinMind servers.Please check your internet access.If you connect to the internet through a proxy server,Configure your proxy settings in File-> preferences".Kindly anyone provide me a solution.

Replies (6)

Enrique Cano ●

Hi!

Having other activated proxy connection can cause incidences.

Best regards,

Anna

Sonia Durán ●

Hi,

For further investigation, we need you to answer the following questions.

Are you using a proxy connection? What device are you using to connect to the internet? Do you have any firewall or antivirus blocking the software?

Best,

Sonia Durán

Enrique Cano ●

Thank you very much for the solution. Now i can able to view on deivce.

Best Regards,

srinivasan.c

Enrique Cano ●

Thank you very much for the solution :)

yrondog ●

I have the same issue at work. We do have a firewall but I have no problem accessing https://www.justinmind.com and https://www.justinmind.com/usernote on my browser only within the application

Sonia Durán ●

Dear Yrondong,

Sometimes, the proxy is already configured at the browser so that could be the reason why you are not experiencing any issues when connecting at https://www.justinmind.com / https://www.justinmind.com/usernote

If possible, ask the IT team of your company if they're using a proxy and if that's the case ask them to provide you with the connection data in order to be able to configure prototyper.

Best,