No response from Customer Support?

Hi Bart,

We have replied to your messages on our support portal. Have you received our latest messages?

Best,

Danielle

Yes, I received JustInMind's response Friday afternoon. Unfortunately I'm still not able to login to my account.

I researched and recommended that my company purchase Just In Mind as a prototyping tool last year after a downloading a trial version of the software. Because my email was associated with the trial software I've been unable to access my account in order to share prototypes for close to an entire year that we've owned the software... other than personally demonstrating prototypes on my laptop in meetings. (Error message: Your trial has expired)

I've made two efforts over the past year to resolve this situation with JustInMind's customer support but the response has been close to non-existent. The average response time during our email conversations has been 1-2 business days per message, the issue has not been resolved, there's no support number to call, my requests for a phone conversation to fix our account have gone unanswered. Frustrated customer!

For the record, I opened the ticket on Wednesday.

I received another auto-generated email verification link today but it continues to direct me to a login page which tells me that my “trial period has expired”. I thought that there might be an issue with cookies or cached information on my computer so I tried following the link from a computer that has never been to the JustInMind website. Same result: A login screen with error message “Your trial period has expired.”

Can’t you guys just delete my trial account so that my email can be associated with our purchased software? I’ve spent a week working on this latest effort to have JustInMind correct the problem and in the meantime I can’t share prototypes with my team.

Hi,

You should have received a new activation email. We had also deleted the trial account. Please, let us know if you are still facing problems with this. We haven't received any notices since then,

Sorry for any inconvenience.

Best,

Sonia Durán

Thank you Sonia, I now have access to my JustInMind account.

Oh my goodness. Sorry about that. Can't you connect to the Justinmind product or to the support portal? Any error messages showing up when you try to connect?

Hi,

Shared prototype is not opening.Its showing 404 error.Kindly help me soon.

Hi Team,

I have few queries regarding the subscription

1.My Subscription for justinmind is till June 20,2018.If I cancel my subscription now,will I be able to use justinmind only for today or till June 20,2018?.

2.How can I change my credit card for the upcoming subscription.Is there any way to change my account details?

Kindly help me out.

Hi,

When I am trying to open a file it shows "Error".Kindly help me soon.Its an important file..Please find the attachment.

Thanks and Regards

Ayisha