Upvote 1

Prototyper crash at startup on windows 10

Known Ali Hussain ● ago

Log file attached

!SESSION 2017-04-07 19:25:11.186 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_25
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_GB
Command-line arguments: -os win32 -ws win32 -arch x86 -data @user.home/Justinmind/7.8.0

!ENTRY org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.
!SUBENTRY 1 org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Commands should really have a category: plug-in='com.justinmind.plugins.jira', id='com.justinmind.jira.exporttojira', categoryId='JIRA.commands.category'
!SUBENTRY 1 org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Commands should really have a category: plug-in='com.justinmind.plugins.jira', id='com.justinmind.jira.importfromjira', categoryId='JIRA.commands.category'
!SUBENTRY 1 org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Commands should really have a category: plug-in='com.justinmind.plugins.jira', id='com.justinmind.jira.configurejira', categoryId='JIRA.commands.category'
!SUBENTRY 1 org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Commands should really have a category: plug-in='com.justinmind.plugins.tfs', id='com.justinmind.tfs.exporttotfs', categoryId='TFS.commands.category'
!SUBENTRY 1 org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Commands should really have a category: plug-in='com.justinmind.plugins.tfs', id='com.justinmind.tfs.importfromtfs', categoryId='TFS.commands.category'
!SUBENTRY 1 org.eclipse.ui 2 0 2017-04-07 19:25:48.057
!MESSAGE Commands should really have a category: plug-in='com.justinmind.plugins.tfs', id='com.justinmind.tfs.configuretfs', categoryId='TFS.commands.category'

!ENTRY org.eclipse.ui 4 0 2017-04-07 19:25:48.192
!MESSAGE Could not restore current theme: vptheme

Replies (4)

Ali Hussain ●

Does it support windows 10?

Ali Hussain ●

How can I get the theme vptheme?

Sonia Durán ●

Hi Ali,

Yes, we support Windows 10. For further investigation we will need the following information:

1. Is this happening after a fresh download/installing? Or after an update?

2. May I ask if you could attach your log files so we can analyse them? You can find the logs by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac: [folder of the user]/justinmind/version/logs.log

Best,

Sonia Durán

Ali Hussain ●

Log file attached in initial comment. It is a new install.

Sonia Durán ●

Hi Ali,

The logs provided at the initial comment does not provide any information. I will need the logs files that you will find at the path provided at my last reply.

Best,

Sonia Durán

Ali Hussain ●

Log attached

Files:

Ali Hussain ●

Does it not support 64bit windows?

Sonia Durán ●

Hi Ali,

Yes, 64bit Windows is supported. Unfortunately the log files do not provide any information.

For further investigation, we will need you to describe the exactly actions you are doing when you experience the crash.

Does this occur after or before the log in screen is displayed?

Do you see the loading Justinmind logo before the crash?

Which Justinmind version are you using?

Best,

Sonia Durán

Ali Hussain ●

Version 7.8 current.

After install I get the logo and then the sign in screen. I enter my credentials and then I have had the following errors:

sometimes it crashes after I press return at sign on and I dont get an error message
sometimes it crashes as soon as the window appears at the back after signon.
sometimes it crashes after I select beginner

After this when I open JIM it always crashes with an error.

When I get an error it says something has caused the program to stop working correctly.

Sonia Durán ●

Hi Ali,

Can you attach the log files here so we can get some more info about why this is happening? You can find the logs by going to:

On PC: C://users/youruser/Justinmind[version]/logs.log

On Mac [folder of the user]/justinmind/version/logs.log

Best,

Sonia Durán

Ali Hussain ●

Old logs refers to previous installation attached further up the thread. Current installation logs attached.

Files:

Sonia Durán ●

Hi Ali,

Are you using Windows Vista? The logs provided are showing the use of Windows Vista (not supported by Justinmind). Can you please confirm wich OS version are you using?

Best,

Sonia Durán

Ali Hussain ●

It was running on Windows 10 64 bit. I tried several compatibility modes including Vista mentioned in the logs.

I have uninstalled and re-installed another time and ran under windows 10 64 bit (not compatibility mode). New logs attached

Let me know what you think

Thanks

Files:

Sonia Durán ●

Hi Ali,

Unfortunately the logs attached do not provide any useful information. If possible, can you send me some screenshots of the moment when it crashes?

Best,

Sonia Durán

Ali Hussain ●

Screenshots attached.

Files:

Sonia Durán ●

Hi Ali,

It seems you are using some special screen settings. If possible, can you try to restore them (landscape instead of portrait or any other settings). Also, have you updated to our last version?

Let me know how it goes.

Best,

Sonia Durán