Upvote 1

scrolling in comments mode not working

Solved Philipp ● ago

first i activate the comments mode. then i click on the comment. then if there are some comments i need to scroll down. but scrolling doesn't work the most time!I tried it with Mac and Windows. I also tried the following Browsers:
- Internet Explorer Edge
- Safari
- Chrome
- Brave
Sometimes it works, most time not. with the new 8.5 it doesn't work 9 from 10 times. before it worked a bit better. I also had a Workaround before 8.5. I clicked on the Hamburgermenu twice and suddenly the scrolling worked. Please fix it. This is very annoying.
Thanks!

Replies (3)

Victor Conesa ●

We'll check it out and keep you posted.

Danielle Schneider ●

Hi Philipp,

This has been fixed for prototypes uploaded to your online account. A fix for the desktop application will be released in a few weeks.

Best,

Danielle

Philipp ●

Hi Danielle

Can you please fix it for my uploaded prototypes?when will the problem be fixed?

Thanks

Danielle Schneider ●

This should have been fixed in the last release. Can you confirm if this problem is still happening? If so, can you specify in more detail what's happening?

Philipp ●

I updated to the newest version. Then i saved my prototype and replaced the published version. But it is still not working. as soon as you reply to comments the new answers will be added below. Pretty soon the bottom of the screen will be reached. Now you would expect to be able to scroll within the comments. Unfortunately this doesn't work anymore. It used to work in earlier versions.

Danielle Schneider ●

We haven't been able to reproduce this so far. When the comments reach the bottom of the screen, the screen scrolls down to add more room for the comments. Does this not occur in your uploaded prototypes? If so, can you attach a screen recording of this problem? We'd like to get a better idea of what you're experiencing.

Philipp ●

Hi Danielle

I just send you an invitation to a prototype with the scrolling issue.

Danielle Schneider ●

Yes, thank you. I see the issue now. I've sent this to our team and we'll fix this.

Philipp ●

Hi Danielle

Any news regarding this issue?

Victor Conesa ●

It will be fixed by the end of January. We apologize for the inconvenience.

Danielle Schneider ●

This has been fixed in our latest update (8.7) that was released yesterday. Go to Help -> Check for updates in Justinmind.