Upvote 2

Single Tap pushes 2 Buttons on dynamic Panel !!!

Known Philipp ● ago

Hello, i am an expert user and web developper. My justinmind Project has more than 200 events and dynamic panels with up to 25 panels. Everything worked fine until today. Then suddenly it changes the behavior on android devices. On Web it still works fine!

Now i got a huge problem. If i push on a hotspot it changes the dynamic panel. Then it pushes automatically the hotspot on the new screen (dynamic panel). It behaves like i pushed twice !!

I tried to reload older Projects which worked 100%. But the same Problem. It behaves like i push twice !
It seems like the app on android has changed today the behavior? it is no more working like before!

I tried to workaraoud this problem. but it is difficult. you can play araound with timings between the events. but it is very time wasting work. why it worked so fine before and suddenly its no more working? even with older files?
I also tried to remove and reinstall the app. But still the same problem..
Maybe justinmind changed today something on their servers? about 1 hour later a popup message appeared with the update to 7.8 (windows). I updated already. Still the same "twice pushing" problem.

Replies (4)

Danielle Schneider ●

Hi Philipp,

Thank you for reporting this. Is it possible for you to attach the prototype file here in .rar format so we can take a look at this issue?

Best,

Danielle

Mark Schwans ●

I have the same exact issue happening on the iphone and ipad but not web. Just installed 7.8 today. Everything was fine until then

Danielle Schneider ●

Hi Mark,

Thank you for reporting this as well. Can you attach the prototype file here in .rar format?

Best,

Danielle

Philipp ●

It's very easy to reproduce the problem. I just created a simple test-project for you. The same problem, but only on mobile devices. With PC in Browser it works. Please fix this major problem as soon as possible. I need an immediate solution. Thanks!

Files:

Philipp ●

and again, the problem occured already with 7.7 some hours before i updated to 7.8.

Sonia Durán ●

Hi Phillip,

Can you try to upload again the prototype to your online account and check out if this error is still happening? It should be solved now. Kindly let me know how it goes.

Best,

Sonia Durán

Philipp ●

I replaced the published version of singleTapProblem. Still the same "doubleTapProblem" on Android App. How did you test it?

Mark Schwans ●

I replaced the published version of my file. On testing on the iPad and iPhone, it is working. I don't have an Android device to test it. Just if it helps, it wasn't worker on the JustInMind Viewer application or when I went to a published link on the iPad/iPhone. But now both seem to work fine.

Philipp ●

I tried it again. This time i first deleted all projects and completely republished my projects. Fortunately it seems to work fine again. Thanks a lot for your quick support!

Sonia Durán ●

Hi Phillip.

Glad to hear that!

Best,

Sonia Durán