Upvote 1

Transfer account to another user/email

Answered Laura Ferreira ● ago

To whom it may concern,
I have one license to use Justinmind. I need to transfer the account and ownership to another colleague without having to upgrade my account, as my colleague will replace me.
How can I do that properly?
Thank you for your attention,
Laura Ferreira

Replies (2)

Danielle Schneider ●

Hi Laura,

We can help with this. We have sent you a verification email for the customer support portal so we can assist with this more securely.

Best,

Danielle

Laura Ferreira ●

Hi Danielle,

I haven't received that verification email. In fact I tried to access the customer support portal yesterday and I couldn't because of a wrong email or password. I tried to reset the password, but I haven't received the email to reset it.

However I can access my Justinmind account with my company email and password. Shouldn't it be the same credentials to access the customer support portal?

Thank you for your attention,

Laura

Danielle Schneider ●

We have verified your account, so you should be able to go to the portal and enter your email address to then set a password.

Transfer account to another user/email

To whom it may concern, I have one license to use Justinmind. I need to transfer the account and ownership to another colleague without having to upgrade my account, as my colleague will replace me. How can I do that properly? Thank you for your attention, Laura Ferreira

To whom it may concern,
I have one license to use Justinmind. I need to transfer the account and ownership to another colleague without having to upgrade my account, as my colleague will replace me.
How can I do that properly?
Thank you for your attention,
Laura Ferreira