Upvote 2

"Unexpected Error:null" when i am opening up justinmind..

Answered Victor Conesa ● ago

I have just subscribed for the justinmind, and i have register the key which i have received after subscription and downloaded the version 6.1.1 in my laptop, but when i am opening it up, it shows me the error which says "unexpected error:null"..

why this is happening ? i have paid for this product and without start using it, it gives me this error, disappointing :(

Replies (3)

Enrique Cano ●

Hi Kumar,

Please send over the following files to us:

For MAC users:

[folder of the user]/justinmind/6.2.0/.metadata/.log

[folder of the user]/justinmind/6.2.0/configuration/.log

[folder of the user]/justinmind/6.2.0/logs.log

These log files are inside a hidden folder so first you’ll need to enable hidden files on your Mac, you can follow the instructions from this link:

For PC users:

- The list of the contents of these folders: c:usersyouruserJustinmind(any folder you find inside)

- The file called 'logs.log' inside those folders

- The file .log located in c:usersyour userJustinmind(any folder you find inside).metadata

- The files ending in .log inside c:usersyour userJustinmind(any folder you find inside)configuration if any

Best,

Marc

Enrique Cano ●

I am also facing the same issue, just now registered with the Subscribed Key received through Email and after restart it says Unexpected Error:null

Enrique Cano ●

Could you send your logs.log file located on Justinmind folder to us?

Best,

Lidia